Terms and Conditions
Dutra Arms is a federally licensed firearms dealer.
All federal, state and local laws apply to the sale of firearms, ammunition and magazines. No exceptions will be made. It is solely the buyer’s responsibility to be in compliance with all state and local laws.
By using this site, you agree to indemnify and hold harmless Dutraarms.com, the owner/firearms dealer, Mother Corporation, and its affiliates against all liabilities, claims and expenses including all attorneys’ fees.
All firearms are classified as dangerous weapons. Under no circumstances including negligence can Dutraarms.com, the owner/firearms dealer, mother corporation, or its affiliates be held liable or responsible for damages, injuries and or death resulting from negligence unintentional or intentional discharge of a firearm, ammunition or accessories.
Firearms will be shipped only to a federally licensed dealer. Firearms cannot be shipped until we have received a signed copy of your FFL dealer’s license. To expedite your purchase have your dealer fax there FFL to (866) 792-3582. Please include order # and your name on fax. Most dealers charge a transfer fee, which is the buyer’s responsibility. This is not included on your invoice.
Federal law dictates that you must be 18 years or older to purchase shotgun ammunition, 21 years or older to purchase handgun and rifle ammunition. Certain states require an FFL holder to transfer your ammunition purchase. It is your responsibility to check state, county, and city law before ordering.
Due to shipping regulations ammunition cannot be shipped by air, all ammunition orders will be shipped by ground. In certain states ammunition can be shipped directly to your door. It is your responsibility to check state, county, and city law before ordering.
DutraArms.com has a standard no return policy on all firearms and ammunition, due to safety reasons. Any defective new firearm under manufactures warranty should be sent to the manufacture for repair or replacement, at customer’s expense.
Return authorization # will be required on all returns. You may request an authorization number by e-mailing firstname.lastname@example.org . Please include your name, address, phone number, order number, and reason for the return. Dutra Arms will respond within two business days. If you do not receive a response please resend your e-mail. DutraArms.com will send your authorization number and return shipping address. Please put your authorization number on your package. Unauthorized returns will be refused or shipped back at customer’s expense. Returned items or non approvals are subject to shipping charges and a 15% restocking fee. We will not accept returns on merchandise that is not in its original, unopened packaging and in unused condition.
Cancelled orders will only be processed by telephone. office (210) 722-1821. Monday- Friday 9 AM- 5 PM Saturday 10AM - 4 PM central standard time. Orders may be canceled only if the items have not been shipped. Cancelled orders within 24 hours of credit card processing will be charged a 15% processing fee. Orders cancelled after 24 hours of processing will incur a 20% restocking/processing fee.
No cancelations or returns will be accepted on special orders.
All processing fees and shipping fees are non-refundable on returned merchandise.
All sales are final after 15 days of receipt.
Used firearms are sold “as is” and without warranties of any kind, either expressed or implied. We strongly suggest all used firearms be inspected by a qualified gunsmith prior to use.
THE SERVICE AND CONTENT FROM OR THROUGH THIS SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION HEREIN MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. THE OWNER OF THIS SITE ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS ON THIS SITE. All prices are subject to change without notice.
Dutraarms.com makes every attempt to insure the accuracy of pricing, pictures and descriptions, but occasionally errors occur.
Dutraarms.com reserves the right to decline any order or transaction at any time. Customers will be notified by e-mail of any errors.
Dutraarms.com will not sell products from our web store to minors, who are under the age of 18.
Occasionally several orders come in on a limited stock item. Orders will be processed and filled on a first come first served basis. If we can not fill your order, it will be cancelled and a full refund will be given.